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By Larry Klosterboer

Useful, Real-World ITIL Configuration Management—From begin to end


The IT Infrastructure Library® (ITIL) locations the “best practices” in IT operations at your command. ITIL is helping you are making larger expertise offerings, manages IT extra successfully, and drives larger enterprise price from all of your IT investments. The center of ITIL is configuration administration: the self-discipline of making a choice on, monitoring, and controlling your IT environment’s assorted elements to achieve actual and well timed info for higher decision-making.


Now, there’s a pragmatic, start-to-finish consultant to ITIL configuration administration for each IT chief, supervisor, and practitioner. ITIL-certified architect and strategies supplier Larry Klosterboer is helping you determine a transparent roadmap for fulfillment, customise regular strategies in your targeted wishes, and keep away from the pitfalls that stand on your way.


You’ll tips on how to plan your implementation, install instruments and methods, administer ongoing configuration administration initiatives, refine ITIL details, and leverage it for aggressive virtue. all through, Klosterboer demystifies ITIL’s jargon, illuminates each one strategy with real-world recommendation and examples, and is helping you specialise in the categorical concepts that supply greatest company worth on your environment.


Coverage includes

  • Assessing your present configuration administration adulthood and environment targets for development
  • Gathering and coping with standards to align ITIL with organizational wishes
  • Describing the schema of your configuration administration database (CMDB)
  • Identifying, taking pictures, and organizing configuration facts
  • Choosing the easiest instruments to your standards
  • Integrating info and techniques to create a unified logical CMDB and configuration administration carrier
  • Implementing pilot tasks to illustrate the worth of configuration administration and to check your planning
  • Moving from a pilot to wide-scale company deployment
  • Defining roles for deployment and ongoing staffing
  • Leveraging configuration administration details: Reporting and past
  • Measuring and enhancing CMDB info accuracy

Covers ITIL model 3.

Preface xvii

Acknowledgments xxi

About the writer xxiii


Chapter 1: review of Configuration administration 1

Part I: making plans for Configuration administration 17

Chapter 2: amassing and interpreting requisites 19

Chapter three: deciding upon Scope, Span, and Granularity 37

Chapter four: Customizing the Configuration administration approach 55

Chapter five: making plans for info inhabitants 67

Chapter 6: placing jointly an invaluable venture Plan 85

Part II: imposing Configuration administration 97

Chapter 7: selecting the right instruments 99

Chapter eight: enforcing the method 117

Chapter nine: Populating the Configuration administration Database 127

Chapter 10: picking out and working a Pilot application 137

Chapter eleven: communique and company Roll Out 149

Part III: operating an efficient Configuration administration method 161

Chapter 12: construction a Configuration administration staff 163

Chapter thirteen: the various makes use of for Configuration info 179

Chapter 14: Measuring and enhancing CMDB Accuracy 193

Chapter 15: enhancing the company price of Configuration administration 207


Index 217

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The reviews expressed during this ebook are that of the writer and never of IBM. © Copyright 2008 by way of foreign company Machines company. All rights reserved. word to U. S. executive clients: Documentation on the topic of limited correct. Use, duplication, or disclosure is topic to regulations set forth in GSA ADP time table agreement with IBM company. IBM Press software Managers: Tara Woodman, Ellice Uffer disguise layout: IBM company affiliate writer: Greg Wiegand advertising and marketing supervisor: Kourtnaye Sturgeon Publicist: Heather Fox Acquisitions Editor: Greg Wiegand improvement Editor: Kevin Howard dealing with Editor: Gina Kanouse dressmaker: Alan Clements venture Editor: Jovana San Nicolas-Shirley reproduction Editor: Lori Lyons Indexer: Lisa Stumpf Compositor: Nonie Ratcliff Proofreader: Kristy Hart production customer: Dan Uhrig released through Pearson plc Publishing as IBM Press IBM Press deals very good savings in this ebook while ordered in volume for bulk purchases or distinctive revenues, which can comprise digital models and/or customized covers and content material specific for your enterprise, education objectives, advertising and marketing concentration, and branding pursuits. for additional info, please touch: U. S. company and executive revenues 1-800-382-3419 corpsales@pearsontechgroup. com. For revenues outdoor the U. S. , please touch: overseas revenues international@pearsoned. com. the subsequent phrases are logos or registered emblems of foreign company Machines company within the usa, different international locations, or either: IBM, the IBM brand, IBM Press, DB2, Lotus, Rational, Tivoli, WebSphere and Notes. Java and all Java-based logos are emblems of sunlight Microsystems, Inc. within the usa, different nations, or either. Microsoft, home windows, home windows NT, and the home windows brand are emblems of Microsoft company within the usa, different nations, or either. UNIX is a registered trademark of The Open team within the usa and different nations. Linux is a registered trademark of Linus Torvalds within the usa, different international locations, or either. ITIL is a registered trademark, and a registered group trademark of the Office of presidency trade, and is registered within the U. S. Patent and Trademark Office. IT Infrastructure Library is a registered trademark of the crucial computing device and Telecommunications enterprise, that's now a part of the Office of presidency trade. different corporation, product, or carrier names will be emblems or provider marks of others. Library of Congress Cataloging-in-Publication info Klosterboer, Larry. enforcing ITIL configuration administration / Larry Klosterboer. p. cm. ISBN 0-13-242593-9 1. Configuration administration. 2. info technology—Management. three. administration info platforms. I. name. QA76. seventy six. C69K66 2008 658. 4’03—dc22 2007042071 All rights reserved. This book is safe via copyright, and permission has to be got from the writer sooner than any prohibited replica, garage in a retrieval process, or transmission in any shape or in any respect, digital, mechanical, photocopying, recording, or likewise.

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